TERMS OF USE AND PRIVACY POLICY
Effective Date: 2022

Welcome to We Can Change IT LLC (“Company,” “we,” “us,” or “our”). These Terms of Use and Privacy Policy (“Agreement”) govern your access to and use of our services, including our Remote Monitoring and Management (RMM) platform, websites, and communications (collectively, the “Services”). By accessing or using the Services, you agree to this Agreement in full. If you do not agree, do not use the Services.

  1. ACCEPTANCE & SCOPE
    1.1 Eligibility and Compliance. You may use the Services only in compliance with this Agreement and applicable laws.
    1.2 Changes to this Agreement. We may update these terms at any time. We will provide notice of material changes (e.g., email, SMS, platform notice). Continued use after changes constitutes acceptance.

  2. NOTIFICATIONS VIA SMS, VOICE, AND MESSAGING
    2.1 Message Types. You will receive account alerts and important updates related to your registration. This may include:
    • Account alerts / critical notifications (e.g., outages, security alerts, service issues)
    • Service reminders (e.g., maintenance schedules, updates, deadlines)
    • Service updates (e.g., features, patches, operational notices)

2.2 Message Frequency. Message frequency varies based on your account activity, but you may receive up to 4 messages per week. Urgent alerts may be sent immediately as needed for service functionality.

2.3 Carrier Charges. Message and data rates may apply.

2.4 Opt-Out Instructions. Text STOP to cancel. You may receive a final confirmation message. Opting out of service-related messages may limit your ability to receive important alerts.

2.5 Help Instructions. Text HELP for help or contact support at sales@wecanchangeit.co or 1-210-526-2799.

2.6 Delivery and Availability. We do not guarantee message delivery (e.g., carrier/network issues, device settings).

2.7 Accurate Contact Details. You agree to keep your contact information (including mobile number) accurate and up to date.

  1. CUSTOMER RESPONSIBILITIES
    3.1 Lawful Use. Do not misuse the Services, interfere with their operation, or attempt unauthorized access.
    3.2 Security. You are responsible for safeguarding your credentials and devices used to access the Services.

  2. COMPANY RESPONSIBILITIES
    4.1 Relevant Communications. We will limit messages to those relevant to your account and service operation.
    4.2 No Spam. We do not send unrelated promotional spam.
    4.3 Service Changes. We may modify or discontinue components of the Services with notice where practicable.

  3. PRIVACY POLICY
    5.1 Data We Collect. We collect your phone number and limited account metadata necessary to deliver SMS alerts, reminders, service updates, and other service-related communications.

5.2 How We Use Data. We use your information solely to:
• Deliver account alerts and important updates related to your registration
• Operate, secure, and improve the Services
• Comply with legal obligations

5.3 Data Sharing Restrictions. We do not share your personal or mobile information with third parties for marketing or promotional purposes under any circumstances. Sharing is strictly limited to what is necessary to provide the Services (e.g., transmission through carrier networks) or as required by law.

5.4 Data Usage and Sharing. We may disclose information only if required by law (e.g., subpoena, court order, legal process). We do not sell, rent, or trade your data.

5.5 Prohibition on Data Transfer. We do not transfer your personal data to external organizations under any circumstances, even with your consent. We maintain strict policies and technical measures to prevent unauthorized sharing of your data.

5.6 Security. We implement administrative, technical, and physical safeguards designed to protect your information. No system is completely secure; by using the Services, you accept this risk.

5.7 Your Rights. You may opt out of non-essential SMS by texting STOP. To access, correct, or delete your information, contact us at the details below.

5.8 Consumer Contact Information.
We Can Change IT LLC
Email: sales@wecanchangeit.co
Phone: 1-210-526-2799

  1. DISCLAIMERS AND LIMITATION OF LIABILITY
    6.1 “As Is.” The Services and all communications are provided “as is” and “as available,” without warranties of any kind, express or implied.
    6.2 Limitation. To the fullest extent permitted by law, We Can Change IT LLC is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for delays/failures in message delivery.

  2. SUSPENSION AND TERMINATION
    We may suspend or terminate access for violations of this Agreement, suspected abuse, or legal/compliance reasons. Upon termination, you may receive a final notice.

  3. GOVERNING LAW & DISPUTE RESOLUTION
    This Agreement is governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Venue lies in the state or federal courts located in [Insert County], Texas.

  4. CONTACT INFORMATION (GENERAL)
    For questions about these Terms or the Services:
    We Can Change IT LLC
    Email: sales@wecanchangeit.co
    Phone: 1-210-526-2799

  5. REQUIRED 10DLC DISCLOSURE BLOCK (FOR OPT-IN FLOWS AND RECORDKEEPING)
    Use the following language wherever you collect consent (e.g., forms, checkboxes, order flows), and keep a record of consent:

By checking this box, you agree to receive account alerts and important updates related to your registration from We Can Change IT LLC. Message frequency varies based on your account activity, but you may receive up to 4 messages per week. Message and data rates may apply. Text HELP for help. Text STOP to cancel. See our terms and privacy at https://wecanchangeit.co/terms-of-use/.

  1. ENTIRE AGREEMENT
    This Agreement constitutes the entire agreement between you and We Can Change IT LLC regarding the Services and supersedes any prior or contemporaneous agreements on this subject.

  2. SEVERABILITY; WAIVER
    If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of that provision.